You are able to control how things end
Covid, plus war, plus strike, caused 10 months delay for Jonathan's parcel
Jonathan is a nice customer, patient, cooperative, and easily communicative. Though we moved as fast as we can hoping to bring him the biggest satisfaction, he still waited nearly 10 months to get all his parcels due to the war.
During this long waiting, both Jonathan and us, have all done the best to make the dealing as smooth as possible, even under those force majeure factors that no one can control.
This case verifies that: you may not be able to control how things happen, but you are able to control how things end.
In February, Jonathan confirmed all the details of his order, and we then proceeded.
At that time, all Chinese businesses were shut down for nearly 2 months due to the covid control. We tried our best to deliver the parcel in May.
Before the delivery, we double-checked with him about the address due to the long time delay.
Three months later, Jonathan said he received the parcels but some were missing.
We tracked, checked with the carrier, dig into the reason, trying to solve it:
Finally, in October, he got it: