Double checking several times with Marco to ensure he got the sa

Why would you get many emails from us for double checking?

Below is an example to show you how we helped a customer to get what exactly he wanted after double-checking with him again and again.

Marco placed an order for a table lamp, however, he didn't notice it was made of metal, until he got the order confirmation email, in which we double checked with him about the material and style.

However, what he wanted was glass material instead of metal.


But to ship a glass table was much more expensive, Marco couldn't accept at first.


After our explanation, he understood why the shipping fee rose and accepted.


We finished the product and sent him he QC pictures, he found the lamp was too small, and he wanted a larger size with a socket E26


We helped him to change for the E12 socket


and re-made a larger table lamp for him.


And he sent us the satisfying feedback after he got the table lamp.